What does Santiago engage in when he implements a performance improvement plan for Jared?

When Santiago implements a performance improvement plan for Jared, he is primarily engaging in the controlling function of management. This process involves monitoring and evaluating employee performance against set standards or objectives. In this context, the performance improvement plan is a structured approach to assess Jared's work, identify areas needing development, and establish necessary actions to enhance performance.

Controlling ensures that the organization meets its goals through effective oversight. By setting measurable performance indicators for Jared, Santiago can track progress and make adjustments as necessary, reinforcing the cycle of evaluating performance and fostering improvement. This function is vital for ensuring accountability and encouraging employees to meet or exceed performance expectations.

In contrast, planning involves setting objectives and outlining steps to achieve them, organizing is about structuring resources and tasks to implement the plan, and leading includes motivating and guiding employees towards achieving the organization's goals. While these functions are essential in management, in this specific scenario, the focus is on the evaluation and adjustment of performance, which aligns directly with the controlling aspect.