What is Kelly responsible for in her role, concerning employee understanding?

In her role, Kelly is primarily responsible for controlling, especially concerning employee understanding. The controlling function in management entails monitoring and evaluating the performance of employees to ensure they comprehend their roles and responsibilities effectively. This includes setting standards for performance, measuring the actual performance of team members against these standards, and making any necessary adjustments to improve understanding and alignment with organizational goals.

In the context of employee understanding, controlling involves assessing whether employees have grasped essential information and the level of their competency in their tasks. It also includes providing feedback, conducting performance reviews, and implementing training or coaching interventions if gaps in understanding are identified.

This function is critical for ensuring that employees not only know what is expected of them but also have the necessary skills and knowledge to meet those expectations. A failure to effectively control and oversee employee understanding could lead to performance issues and misalignment within the team, which highlights the importance of this management function.